Lloyds TSB Complaints

Before a trainer chooses a method, he/she should take into account the availability and the skill level of a new employee. However, it is felt to be more valuable to discuss techinques and methods before skills because it is impossible to prevent thoughts about strategies and tactics coming into mind at a comparatively early stage in the job. Strategies have been categorized as centralized and decentralized, as trainer-centered and learned centered as on job and off job training et.c. These strategies can be used as part of training plan. But the strategy that is chosen will depend on what is being trained, knowledge of the target population (refers in general to all those to whom the training will be given) and the constraints which the training designer has to work to. This can be seen at the Lloyds TSB Complaints webpage.

In this method a talk or a presentation is usually supported by visual aids in which information about practices, procedures, policies are described and explained to the audience. There is a little or no participation by thetrainees until they are invited to ask questions which is usually at the end. This technique has various advantages such as: the trainer has the complete control over content and sequence in which the material is presented, large number of trainees can be catered for and also more material can be presented in the time available than by many other methods.

Computer based training and online learning. This method is the most known method in training programs. Training based in computer and online learning methods provide a wide range of learning opportunities and meet different needs. At one end of the range there is the knowledge-based package, which offers to learners with information in a structural and logical sequence that will help them to work through in their own time. Such packages may be enhanced with other information sources such as libraries and databases available on the World Wide Web. “CD ROM technology allows for more interactive facility to be used to develop intellectual skills and, in some circumstances, lay the foundation for the improvement of certain kinds of social skills.� There are also some computer based learning systems which allow for individualized instruction by diagnosing which are the trainee’s current level of expertise and then designing a programme to meet the individual’s particular needs. These programmes are usually self paced and no rely, or not any great extent, on tutor support. This can be seen at Lloyds TSB Complaints

Through this theory Bandura tried to explain the human behavior. “The social learning theory has been applied extensively to the understanding of aggression (Bandura, 1973) and psychological disorders, particularly in the context of behavior modification (Bandura, 1969)�. It is also the theoretical foundation for the technique of behavior modeling which is widely used in training programs. In recent years, Bandura has focused his work on the concept of self-efficacy in a variety of contexts (e.g., Bandura, 1997).

“...The most common (and pervasive) examples of social learning situations are television commercials. Commercials suggest that drinking a certain beverage or using a particular hair shampoo will make us popular and win the admiration of attractive people. Depending upon the component processes involved (such as attention or motivation), we may model the behavior shown in the commercial and buy the product being advertised.�